FAQs

Frequently asked questions

General

If you booked a free tour, watch out for the yellow umbrella with the Prime Tours logo or a guide with a yellow Prime Tours T-shirt (see pictures below).

Unfortunately not, because the guides may choose slightly different routes every time, depending on many factors such as weather or group size. If you are too late simply book a spot for the next or any other tour via or booking page.

Yes of course. Our Private Prime Tours start at 200€ per group. Click here for more infos.

You can´t call the guide during the tour. If you need help please write an email to the Prime Tours service team (bookings@primetours.at)

Write us a short email and notify us about the incident (bookings@primetours.at). Afterwards you can simply book the tour again for any other time or day.
If you were satisfied with the tour up until this point and wish to tip the guide, you may do so via PayPal.

Check out our Facebook or Instagram wall, but you can also request the picture via email.

You can cancel the tour for free up until 24 hours before the tour starts. Afterwards cancellation fees according to our Terms and Conditions will be charged.

Currently all our tours are held in English, but if you would like to enjoy one of our tours in another language (for example Spanish) you can request a Private Prime Tour in your preferred language via our contact page.

You can help us by writing your friendly review on TripAdvisor, Google or also on Facebook.

Yes, we may need to cancel tours up until 4 hours before the tour starts in case of emergencies or any other issues. In such a case you will be informed beforehand via email. Please check your email inbox 4 hours before your tour starts.

Unfortunately it may also happen that not all registered travelers show up at the meeting point. If less than 10 people show up the guide may choose to cancel the tour. Therefore it is very important that you cancel your booking via email or our contact page if you can´t come so we can notify other participants if the minimum amount of travelers is not reached.

Yes, you may reach us by sending us an email (bookings@primetours.at).

The guides are no volunteers and the city of Vienna isn´t responsible for their payment. Actually their income is depended on the tips of happy travelers. So if you are satisfied with your tour experience, the guides will certainly appreciate your tip with whatever value you find appropriate.

Free Tours

We are very convinced of the quality of our service, so we really want to give you the chance to pay as much as you want after a free tour has ended.
If you are not satisfied with the tour, please talk to the tour guide and provide constructive feedback. You don´t have to pay if you are not happy.

Usually happy travellers tend to tip around 10 to 15€ per person.

Working with us

Simply contact us via our contact page and tell us how you would like to be part of the Prime Tours team.

Kickbike Tour Vienna

Cruise around on kickbikes and discover Vienna in a unique way.

Culinary Tour Vienna

Discover the culinary delights of the local Viennese cuisine and street food.

Still got questions?

We are happy to answer your questions. You can reach us through our contact page or on Facebook.